Digital productrefund policy

Because digital files are delivered immediately and cannot be returned, all sales are generally final once download access has been provided.

Please email us if any of these apply:

• You were charged twice or purchased the same item by accident.
• You received the wrong file.
• The file is corrupted, will not open, or is unusable.
• Your download link never arrived or will not work.
• A refund is required by applicable law.

Wherever we can, we will fix the problem first — resending your file or issuing new download access — and refund where that is the right outcome.

Send a note to christina@wanderingsweetsoul.LLC with the email address you used at checkout, the name of the product, the approximate date of purchase, and a short description of what went wrong. A screenshot helps if you are seeing an error.

This is a small, one-person shop, so replies are written personally rather than automatically. Every message is read and answered as soon as reasonably possible. If a refund is approved, it is returned through Stripe to the original payment method, and your bank may take additional time to post it.

This policy may be updated as the shop grows. The "last updated" date at the top of this page shows the current version.