The fine print, gently

Digital product refund policy

Last updated August 10, 2026

Everything in this shop is delivered instantly as a download, so purchases are generally final. That said, if something has gone wrong with your order, problems are always worth an email.

The short version

Because digital files are delivered immediately and cannot be returned, all sales are generally final once download access has been provided.

When to reach out anyway

• You were charged twice or purchased the same item by accident.
• You received the wrong file.
• The file is corrupted, will not open or is unusable.
• Your download link never arrived or will not work.
• A refund is required by applicable law.

Wherever possible, we will fix the problem first, by resending your file or issuing new download access, and refund where that is the right outcome.

What to include

Email christina@wanderingsweetsoul.LLC with the email address used at checkout, the name of the product, the approximate date of purchase and a short description of what went wrong.

What happens next

This is a small, one-person shop, so replies are written personally rather than automatically. If a refund is approved, it is returned through the original payment method.